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Welcome to Electronic Claim File (ECF2) / Post-bind Submission (PbS) Online Query Portal - [Single Sign On ]

The Electronic Claim File (ECF2) service is a key piece of infrastructure for the London Insurance Market. It supports the electronic processing of claims through interfaces with CLASS and the IMR, as well as providing enhanced functionality to enable its users to share documents and process claim transactions, eliminating paper and reducing turnaround times for claims processing.

Xchanging have developed and delivered ECF2 in partnership with the London Insurance Market. It remains an essential feature of the Market change programme championed by the LM TOM programme.

PbS Online Query Portal provides a central location for Broker and Carriers to view and respond to queries raised against premium and claim accounting transactions that have been submitted via Post-bind Submission messages.

For further information on ECF2, please contact the Service Centre at Service.Centre@xchanging.com

To become an ECF2 user, please register your interest by clicking here

For further information on PbS please visit https://tomsupports.london/central-services-refresh-programme

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ECF2 / PbS Online Query Portal Service Hours
Core Service Hours Monday - Friday 07:00 - 19:00

Monday to Friday 07.00 to 19.00 UK time (excluding English public and bank holidays).

During Core Service Hours ECF2 / PbS Online Query Portal will be available to all registered users.

All user related enquires and problems in this period will be addressed by the Xchanging Service Centre.

Non-Core Service Hours

Monday to Thursday 03.00 to 07.00 and 19.00 to 22.00 UK time (excluding English public and bank holidays).

Friday 03.00 to 07.00 and 19.00 to 20.00 UK time (excluding English public and bank holidays).

Saturday 07:00 to 19:00 UK time (excluding English public and bank holidays).

During Non-Core Service Hours ECF2 / PbS Online Query Portal should be available to all registered users.

Any user related enquires and problems raised to the Xchanging Service Centre during these periods, will not be actioned until the next Core Service Hours period.

Scheduled Downtime

Any period outside Core and Non-Core Service Hours is Scheduled Downtime and access to ECF2 / PbS Online Query Portal is not guaranteed.

Any user related enquires and problems raised to the Xchanging Service Centre during this period, will be actioned in the next Core Service Hours period.

Xchanging Service Centre
To raise a query or report a problem

Contact the Xchanging Service Centre by:
Telephone   +44 (0) 870 380 0830
or
Email    Service.Centre@xchanging.com

For telephone enquiries during Core Service Hours a Service Centre Operator will respond, for Non-Core Service Hours an answer machine will be in operation.